IT Support
The essence of IT is communication. Secom Technology pride ourselves on providing unmatched quality of service across our products.
Our support is timely, emergency responsive, highly skilled and Australian-based.
Not another know-it-all
Our engineering professionals aim to explain things in everyday language and are happy to spend time talking with our clients. At Secom Technology, we have made support a top priority because we know that it is the most valuable service for any company with IT infrastructure and data.
Our commitment to you is as follows:
- 9.00am–5.00pm phone support
- After hours emergency support
- 24/7 service for planned installations
- Remote dial in support
- Talk to trained network engineers directly
Highly Responsive Service
In IT networks things change at the speed of light. If the worst happens and there is an IT emergency, you need to have a company that you can call upon at the drop of a hat.
We provide emergency support, even after hours. We will address your IT problem when it occurs by providing:
- support over the phone
- providing engineering support remotely
- by dispatching an engineer to come to your location.
